Upangiri Wathunthu wa Mapiritsi a Zipinda Zapahotela

Dziko lochereza alendo likusintha pa digito popanga mapulogalamu a hotelo, zosankha zolowera m'manja, zida zogwiritsira ntchito zachilengedwe, zopezeka osalumikizana, ndi zina zambiri.Kupititsa patsogolo kwaukadaulo kukuyambitsanso zochitika za alendo m'chipinda.Makampani akuluakulu ambiri tsopano amathandizira anthu apaulendo odziwa zaukadaulo ndipo akugwiritsa ntchito umisiri watsopano wamahotelo nthawi zonse: Makiyi a chipinda cha digito, zowongolera zanyengo zogwiritsa ntchito mawu, mapulogalamu a zipinda zam'chipinda, ndi mapiritsi akuchipinda cha hotelo, kungotchulapo zochepa chabe.
Dziwani zonse zomwe muyenera kudziwa za mapiritsi akuchipinda cha hotelo
Kodi mapiritsi akuchipinda cha hotelo ndi chiyani?
Mahotela ambiri akugawira alendo awo matabuleti a m’zipinda kuti agwiritse ntchito pa nthawi yomwe amakhala.Amagwira ntchito mofanana ndi mapiritsi apakhomo omwe timawadziwa bwino, mapiritsi a m'chipinda cha hotelo amapatsa alendo mwayi wopeza ntchito zothandiza, mahotela, zakudya ndi zodyera, komanso kulankhulana popanda kulankhulana ndi ogwira ntchito ku hotelo.Mapiritsi a alendo atha kugwiritsidwa ntchito kuyitanitsa ntchito zakuchipinda, kupeza mwachangu "infotainment," zida zolipiritsa, kulumikizana ndi mayendedwe owonera, kupeza malo odyera am'deralo, kusintha kusungitsa malo, ndi zina zambiri.

Chifukwa chiyani mapiritsi akuchipinda cha hotelo alipo?

Kuposa kale lonse, apaulendo akupempha ndikuyembekezera mwayi wopeza ukadaulo womwe umapangitsa kuyenda kwawo kukhala kosavuta.Malinga ndiTravelport's 2019 Global Digital Traveler Research, yomwe inafufuza anthu 23,000 ochokera m’mayiko 20, apaulendo amisinkhu yosiyanasiyana anapeza kutikukhala ndi "chidziwitso chabwino cha digito"inali gawo lofunikira kwambiri paulendo wawo wonse.Mapiritsi a m'chipinda cha hotelo amatha kupatsa alendo omwe ali m'nyumba mwayi wopeza zinthu zosiyanasiyana, mautumiki, ndi chidziwitso - pomwepo.

Kuphatikiza pakukonza zochitika za alendo, mapiritsi a m’zipinda za hotelo angathandize anthu okhala m’mahotela kuwongolera kayendetsedwe ka mahotela.Ndi umisiri wamakono wa m’zipinda za m’zipinda, mameneja a mahotela angathe kuyesetsa kuthetsa kuwononga ndalama mowononga, kuchepetsa ndalama zogulira antchito, ndi kuwongolera mmene mahotela amayendera bwino, zomwe zingathandize kusunga ndalama zambiri.Ogwira ntchito m'mahotela amatha kugwira ntchito ndi matabuleti a m'zipinda kuti achepetse ndalama zochulukirapo zomwe angabwereze ku hoteloyo kuti apindule ndi malowo ndi ogwira ntchito m'malo ena.

Momwe mapiritsi akuchipinda cha hotelo angathandizire kuti alendo azikhala bwino

Malinga ndi2018 JD Power North America ndi Mlozera Wokhutiritsa Wa alendo aku Hotelo, kupereka piritsi la chipinda cha hotelo kwa alendo kunapangitsa kuti 47-point iwonjezere kukhutira kwa alendo.Lipotilo linanena kuti kukhutitsidwa kwakukulu kwachitika chifukwa cha kuthekera kwa alendo kukhala olumikizidwa ndikupeza mwachangu zomwe akuzifuna.

Talembamo njira 10 zomwe mapiritsi akuchipinda cha hotelo akuwongolera kale momwe alendo amachitira.

1. Mapiritsi a m'chipinda cha hotelo amatha kuyanjana ndi mapulogalamu kuti apereke zina kwa alendo: Kuyitanitsa chakudya, kusungitsa malo odyera, kupempha chithandizo chakuchipinda, kusungitsa matikiti okopa, ndi ntchito zina zothandiza.Pa11 Howard ku New York, alendo amalandira piritsi ya m'chipinda yodzaza ndi mapulogalamu a chipinda, kuwonera makanema, ndi zina.
2. Lumikizani momasuka ku ma TV anzeru am'chipinda ndi zida zina zokhala ndi piritsi yakuchipinda cha hotelo.Mapiritsi ambiri a m'zipinda amalola alendo kulowa, kuponya, kapena kutsitsa mwachangu kuchokera kuzipangizo zanzeru zomwe zimagwirizana kuti athe kulumikizana ndi zosangalatsa zomwe amakonda kulikonse.
3. Perekani alendo mwayi wofufuza pa intaneti kapena kusakatula intaneti popanda kulumikizidwa pazida zawo.
4. Mapiritsi ambiri amalola alendo kuti asinthe nthawi yomwe amakhala kuhotelo kuti awonjezere mausiku ena, kupempha kutuluka mochedwa, kuwonjezera chakudya cham'mawa kwa mlendo, kapena zosintha zina zachangu.
5. Alendo atha kupeza mayankho a mafunso okhudzana ndi kukhala kwawo ndikufikira mwachangu mfundo zamahotelo komanso zambiri monga zambiri za malo ogwirira ntchito, maola ogwirira ntchito, zambiri zolumikizirana ndi hotelo, ndi zina zofunika kwambiri za hotelo.
6. Apaulendo atha kukonzekera ulendo wawo wamtawuni powona zanyengo pa piritsi lawo lachipinda cha hotelo.Alendo amatha kuwona kawiri ngati akufunika kunyamula ambulera kapena chophulitsa mphepo asanadumphire pachikwere, ndikusunga ulendo wobwerera kuchipinda.
7. Alendo a m'nyumba akhoza kutsimikizira zokonda zosamalira m'nyumba, zopempha zapadera, ndikufotokozera zina ndi gulu.Mapiritsi ena a m'chipinda amalola alendo kupempha nthawi yoti asinthe, kupempha kuti asasokonezedwe, kapena kusintha zambiri za alendo monga sagwirizana ndi mapilo a nthenga, mafuta onunkhira, kapena zokonda zina zofanana.
8. Tekinoloje ya m'chipinda cham'chipindamo ingathandize kukonza chitetezo chokwanira cha alendo kudzera mukulankhulana popanda kulumikizana.Mapiritsi a chipinda cha hotelo amatha kugwirizanitsa alendo ku mautumiki osiyanasiyana, komanso ogwira ntchito ku hotelo, popanda kufunikira kugwirizanitsa maso ndi maso ndi ogwira ntchito ku hotelo kapena alendo ena.
9. Mapiritsi angathandize kuteteza chitetezo cha digito cha alendo aku hotelo.Ndi tabuleti ya m'chipinda, palibe chifukwa choti alendo alumikizane ndi zida zawo ndi zidziwitso zachinsinsi kuukadaulo wamkati pokhapokha atafuna.Okhala m'mahotela angathandizesungani alendo otetezeka ndi luso lamakono la hotelo.
10. Kupatsa alendo ukadaulo m'chipinda kumawonjezera chisangalalo ku hotelo yawo, monga apaulendo ambiri amakonophatikizani apamwamba ndiukadaulo wapamwamba.PaHotel Commonwealth, Boston, alendo amatha kukhala pamipando yaku Italiya yochokera kunja kwinaku akuyitanitsa zokhwasula-khwasula zapakati pausiku pa piritsi lawo la chipinda cha hotelo.
    

    Momwe mapiritsi akuchipinda cha hotelo angathandizire ntchito za hotelo

    Kuphatikiza pa kuwongolera zochitika za alendo, kuwonjezera mapiritsi a m'chipinda cha hotelo ku zipinda za alendo kungathandize kuwongolera zochitika zambiri zamahotelo ndikuwongolera magwiridwe antchito a hotelo.

    • Yendetsani kuchepa kwa ogwira ntchito.Ndi zosankha za digito, kulowa mchipinda chopanda makiyi, ndi zida zoyankhulirana popanda kulumikizana, mapiritsi amatha kugwira ntchito zambiri zomwe zimathandizira mahotelo.Ukadaulo wapamapiritsi umatha kulola wogwira ntchito m'modzi kuti azilumikizana mwachangu ndi alendo ambiri kuchokera pamalo amodzi, kupulumutsa nthawi ndikuchepetsa kufunikira kwa antchito olemetsa.Palibe chomwe chingalowe m'malokulemba antchito odzipereka a hotelomamembala okhala ndi mtima wochereza alendo, inde.Koma mapiritsi a m'chipinda cha hotelo, angathandize gulu la anthu ochepa kuti apitirizebe kugwira ntchito panthawiyi, komanso amalola oyang'anira mahotela kuti adumphire mofulumira pamene akufunika thandizo.
    • Wonjezerani phindu la hotelo.Gwiritsani ntchito mapiritsi akuchipinda cha hotelo kulimbikitsa ntchito zodyera, phukusi la spa, ndi zina ndi zina zomwe zilipo kuti alendo agule.Bweretsani ndalama zowonjezera ku hotelopotsitsa makampeni otsatsa a digito kapena makuponi apadera a piritsi amahotelo.
    • Limbikitsani malonda a digito.Thamanganimalonda a digito a hotelomakampeni ndi zotsatsa pamapiritsi a alendo kuti ayese kutchuka kwawo.Yesani kuyankha kwa ogula m'nyumba musanagwiritse ntchito kampeni yayikulu kwambiri yotsatsa.
    • Chotsani kuwononga ndalama mowononga.Mahotela amatha kugwiritsa ntchito matabuleti a m'zipinda kuti achepetse kapena kuchotseratu ndalama zambiri zomwe zimagwiritsidwa ntchito, monga kusindikiza.Tumizani alendo zosintha za hotelo, zambiri za malo, ndi zambiri zakusungitsa malo kudzera m'mapiritsi amkati kuti muchepetse ndalama zogulira mapepala ndi zosindikizira, komanso zamkati.chikole chogulitsira hotelo.
    • Chezani ndi alendo.Tabuleti ya m'chipinda ndi njira yosavuta yolumikizirana yomwe ili ndi kuthekerachiwembu ndi kuchititsa alendopopereka zidziwitso zofunikira komanso zofunikira.
    • Phunzirani luso loyankhulana.Limbikitsani kulankhulana pakati pa alendo ndi ogwira nawo ntchito komanso kuthana ndi vuto la chilankhulo pogwiritsa ntchito piritsi la m'chipinda cha hotelo lomwe limamasulira zilankhulo zosiyanasiyana.
    • Pitirizani ndi mpikisano.Khalani opikisana ndi mahotela ofananira pamsika wanu popereka alendo ofananira, kapena apamwamba, zokumana nazo pakompyuta.PoyankhaLipoti la JD Power la 2018,Jennifer Corwin, Associate Practice Lead for the Global Travel and Hospitality Practice, anati, “Zaka zambiri za ndalama zogulira zinthu monga ma TV apamwamba ndi matabuleti a m’zipinda zasiya mbiri yawo.”Mahotela omwe akuyang'ana kuti akhalebe opikisana pamakampani omwe akusintha nthawi zonse ayenera kuyang'anitsitsa zomwe zikuchitika mderali.Kulephera kukhazikitsa ukadaulo wa alendo m'chipinda pa liwiro lofanana ndi lanucomp setzitha kukankhira alendo oyembekezeredwa ku mahotela okhala ndi zida zapamwamba kwambiri zaukadaulo.
      

      Kusankha piritsi loyenera lachipinda cha hotelo la malo anu

      Monga momwe zimakhalira ndi makina ena ambiri a digito, mtundu womwe uli woyenera kwambiri pa hotelo iliyonse umasiyana malinga ndi zosowa za malowo.Ngakhale malo okulirapo okhala ndi zodyeramo angapindule kwambiri ndi tabuleti yokhala ndi njira zambiri zoyitanitsa makonda, hotelo yokhala ndi antchito ochepa ingapindule kwambiri ndi makina omwe amayang'ana kwambiri kulumikizana kosasunthika komanso kulota deta.

      Fufuzani machitidwe osiyanasiyana a piritsi, werengani ndemanga, ndikufunsani anzanu kuti akupatseni malangizo aukadaulo a alendo omwe ali m'chipinda.Sankhani piritsi lokonzedwa kuti lipititse patsogolo madera omwe katundu wanu angapindule kwambiri ndi chithandizo cha digito.Yang'anani piritsi lomwe lapangidwa kuti liziphatikizana ndi PMS, RMS ndi POS ya hotelo yanu, ngati kuli kotheka.

      Mafunso omwe amafunsidwa pafupipafupi okhudza mapiritsi akuchipinda cha hotelo

      Kodi mapiritsi akuchipinda cha hotelo ndi aulere?

      Mapiritsi a m'chipinda cha hotelo nthawi zambiri amakhala aulere kwa alendo omwe ali m'nyumba.Ngakhale kuyitanitsa chithandizo cham'chipinda, chodyera, cha spa, kapena zosangalatsa zitha kubwera ndi mtengo wowonjezera, mahotela ambiri amaphatikiza kugwiritsa ntchito piritsi la alendo a m'chipindamo malinga ndi mtengo wa chipindacho.

      Kodi ukadaulo wa piritsi m'chipinda cha alendo ndi chiyani?

      Mahotela padziko lonse lapansi akugwiritsa ntchito mwayi waukadaulo wam'chipinda cham'chipinda.Ukadaulo umenewu umalola alendo kuhotela kuti azitha kupeza ndi kuwongolera mwachangu zida zanzeru za m'chipinda, kupeza mautumiki oyitanitsa, kulankhulana ndi ogwira ntchito kuhotelo ndi zina zambiri - zonsezo kuchokera kuchipinda chawo chabwino komanso chotetezeka.Ukadaulo wapamapiritsi a hotelo umapatsa alendo mwayi wopeza ntchito zosiyanasiyana pakompyuta yongogwira.

      Kodi mapiritsi akuchipinda cha hotelo ndi otetezeka kugwiritsa ntchito?

      Ambiri, ngati si onse, opanga ma piritsi a hotelo amanyadira kuthekera kwawo kuteteza zidziwitso zodziwika bwino za hotelo ndi alendo obwera ku hotelo.Mapiritsi a m'chipinda amathandizanso kuti alendo asakumane ndi ogwira nawo ntchito, kulimbikitsa thanzi ndi chitetezo cha alendo.Mapiritsi a m'chipinda cha hotelo amathanso kupereka njira yachangu kwa ogwira ntchito ku hotelo kuti azilankhulana ndi alendo ambiri nthawi imodzi pakagwa ngozi.